Refund Policy

• The ButterBox™: 30-day satisfaction guarantee. Return it within 30 days of delivery for a refund, even if you've used it.
• Hats, totes and other merchandise: return within 30 days of delivery, unused and in original condition with tags or packaging.
• Coffee and matcha: final sale (see below).
• Gift cards: not returnable.

Email auinfo@aucao.com with your order number and the item you'd like to return. We'll reply with return instructions. Items sent back without first requesting a return can't be accepted. Returns go to:

Au Cao Inc
2445 Huntington Dr., Unit L
San Marino, CA 91108
United States

The customer pays for return shipping, and original shipping charges are not refundable. We recommend a trackable shipping service, as we can't be responsible for returns lost in transit. If you'd like, we can send you a prepaid USPS return label and deduct its cost from your refund. If your item arrived damaged or defective, or you received the wrong item, we'll cover the return shipping. Canadian customers pay any return shipping and customs costs.

Because coffee and matcha are food products, they can't be returned or exchanged, whether opened or unopened. If your coffee or matcha arrives damaged, or you received the wrong item, email us at auinfo@aucao.com within 7 days of delivery and we'll make it right.

Please inspect your order when it arrives and contact us within 7 days of delivery if anything is damaged, defective or wrong, so we can make it right.

The fastest way to get something different is to return the item you have and, once the return is accepted, place a new order.

We'll email you once we've received and inspected your return to let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days, minus any return label cost. Your bank or card company may take a few more days to post it.

If more than 15 business days have passed since we approved your return, please contact us at auinfo@aucao.com.