Au Cao – ButterBox

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Thank you for choosing our products! We strive to provide you with the best customer experience possible. If for any reason you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee.

  • To be eligible for a refund, please ensure the following conditions are met:
    The item must be returned within 30 days of the original purchase date.
  • The item must be unused, undamaged, and in its original packaging.
  • You must include the original receipt or proof of purchase.

Please follow these steps to initiate a return:

  • Pack the item securely in its original packaging.
  • Include the original receipt or proof of purchase inside the package.
  • Write down your name, contact information, and order number.
  • Ship the package to the following address:
    2445 Huntington Dr. Unit L
    San Marino, CA. 91108

Please note that the shipping costs for returning the item are the responsibility of the customer. We recommend using a trackable shipping service to ensure the safe delivery of the returned item.
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If approved, we will process your refund using the same payment method used for the original purchase. Please allow a few business days for the refund to be reflected in your account.

For any further questions or assistance, please don’t hesitate to contact our customer support team. You can reach us via email at [email protected] We are available to help you with any concerns or inquiries related to your refund.
Thank you for your understanding and cooperation.

Au Cao



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